At Axera Bio Limited, we want every learner to have a positive experience with our online health and fitness courses.
This Refund & Cancellation Policy explains how refunds and cancellations work for all purchases made through our website: www.axerabio.com.
Course Purchases
All our courses are delivered digitally and are accessible immediately after payment.
By purchasing a course, you gain instant access to exclusive learning materials, videos, and downloads.
Refund Eligibility
We offer refunds under the following conditions:
- You request a refund within 7 days of your purchase.
- You have not accessed or completed the majority of the course content.
- You provide proof of purchase and use the same email address used for registration.
Once approved, your refund will be processed to your original payment method within 5–10 business days.
Non-Refundable Circumstances
Refunds will not be issued if:
- The course has been partially or fully completed.
- You have downloaded or viewed a significant portion of the materials.
- Refund requests are made after 7 days from the purchase date.
- The purchase was made during a special discount or limited-time offer.
Course Cancellations
Because all courses are digital, cancellations after purchase are not possible.
However, if you face technical or access issues, our support team will help resolve them promptly.
Contact for Refunds
To request a refund or resolve payment-related concerns, please contact us directly at:
📧 Email: info@axerabio.com
📞 Phone: +44 7877 456268
Please include your order number, email address, and reason for the request in your message.
Policy Updates
Axera Bio Limited reserves the right to update or modify this Refund & Cancellation Policy at any time.
Any changes will be reflected on this page with a new “4 October 2025” date.
